In the UK, pickers are expected to pick and pack around 300 items per hour, employees tend to only either do day or night shifts and working weeks average around 55 hours/ 10-hour days, especially over the peak Christmas period Staff were reported to have slept in tents near the Dunfermline site in Scotland to save money and so they are not late for work, which would risk them being penalised or fired. Reports of long, gruelling shifts with unreasonable productivity targets and unfair shift patterns are common in Amazon fulfilment centres. The company drive to ‘put the customer first’ has pushed employees to extremes and many have spoken out about a range of issues, some of which are presented below. Much of the controversy around Amazon’s employment practices focus on their fulfilment centres and distribution networks. But while tackling every aspect of Amazon’s business model is beyond the scope of this report, it is important to set out the many criticisms levelled at the company to understand the complexities of their activities and the challenge this poses in pushing for more accountability from the global giant. As trade unions, our focus is improving the rights of those who work at Amazon.
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